Senior Information Technology / Business Intelligence Officer at a Health Insurance Agency

About the Role

An exciting opportunity has arisen for a motivated professional to join a health insurance agency in a senior IT and Business Intelligence leadership position.

Key Responsibilities

• Coordinate IT personnel tasks to ensure servers are running continuously and that the latest security updates are deployed
• Ensure all network-related and security policies are implemented and followed according to ICT and IS policy documents
• Manage and control access to all database systems within the organization, ensuring only authorized users can access internal and external/third-party databases
• Ensure regular backups of all databases are performed
• Monitor network bandwidth and plan and implement optimal solutions for efficient usage
• Manage and coordinate IT personnel to ensure all user support tickets are resolved within stipulated SLA timeframes
• Develop and maintain manuals for standardization of procedures and data quality control
• Ensure all user manuals, procedures, and policies are current and readily available to users
• Manage third-party vendors and service providers, ensuring compliance with agreed SLAs
• Manage data governance and maximize data quality
• Conduct business intelligence analysis using organizational data
• Establish business performance metrics
• Maintain data security and privacy standards
• Present monthly reports on IP address activity logs, user trends, feature usage, and related analytics

Minimum Requirements

• Minimum of eight years of professional experience, with at least five years in Information Technology Management
• Bachelor's degree or equivalent in Computer Science, Computer Engineering, or a related field
• Relevant professional certifications (e.g., MCSE, MS SQL Server, Oracle DB)
• Experience in system development, database design, development, maintenance, and security (essential)
• Membership in the Computer Society of Nigeria or other relevant professional body (advantageous)
• Project management experience (advantageous)
• Strong interpersonal and communication skills