Senior Community Manager at KloudOpp Limited

About the Role

KloudOpp Limited is seeking a Senior Community Manager to lead the growth, engagement, and management of our global digital communities. This is not a standard social media or community role — the ideal candidate must be strategic, highly organized, and experienced in building, scaling, and nurturing communities across multiple platforms.

You will act as the voice of the company, foster meaningful engagement, and implement strategies that strengthen user retention, brand loyalty, and advocacy.

Required Experience

Candidates must have verifiable experience in online community management, engagement strategy, and user growth, preferably with tech, EdTech, FinTech, or global-scale digital products.

Key Responsibilities

Community Strategy & Growth

• Define, implement, and manage community engagement strategies across platforms (Discord, Slack, LinkedIn, Telegram, social media, forums)
• Identify opportunities for user acquisition, retention, and advocacy programs
• Collaborate with marketing, product, and support teams to align community activities with product launches, campaigns, and strategic goals

Engagement & Support

• Act as the primary point of contact for community members, answering queries, moderating discussions, and resolving issues
• Foster active, positive, and inclusive interactions within the community
• Organize and execute online events, webinars, AMAs, contests, and community challenges

Data & Insights

• Monitor and report on community growth, engagement metrics, and sentiment analysis
• Use insights to refine engagement strategies, content, and campaigns
• Conduct regular community feedback analysis to inform product and marketing decisions

Content & Communication

• Develop community content calendars, posts, newsletters, and announcements
• Collaborate with content and design teams to produce high-quality, branded assets for community use