Sales & Customer Service Representative

About the Role

We are seeking an experienced professional to generate high-quality leads and support conversions for our 5kW and 10kW Solar Home System (SHS) products through proactive outbound engagement and customer relationship management.

Key Responsibilities

Lead Generation

• Conduct outbound calls to prospective and existing customers to promote renewable energy products and solutions
• Qualify leads based on customer energy needs, usage patterns, and affordability
• Schedule follow-up calls and coordinate field sales visits where required
• Maintain accurate call logs, lead status updates, and customer records using CRM systems or MS Excel

Technical Sales Support

• Provide basic to intermediate technical guidance on solar systems, PPS, and related renewable energy solutions
• Assess customer load requirements and recommend appropriate product configurations
• Clearly explain system specifications, performance expectations, installation requirements, and maintenance guidelines in non-technical language
• Escalate complex technical inquiries to the engineering team when necessary

Customer Engagement & Conversion

• Clearly communicate product benefits, warranties, and after-sales support offerings
• Address customer objections and technical concerns to improve conversion rates
• Follow up consistently to drive deal closure and ensure smooth handover to field sales or installation teams

Reporting & Performance Management

• Meet or exceed daily and monthly call, lead generation, and conversion targets
• Provide periodic reports on call activities, lead quality, customer feedback, and market insights
• Support management with data-driven insights on customer demand trends and frequently asked technical questions

Required Qualifications & Requirements

• Bachelor's Degree in Sales, Business Administration, Marketing, or a related field
• 2–4 years of relevant experience in sales or customer service