Reputation Specialist at United Nigeria Airlines

Job Summary

United Nigeria Airlines is expanding its team and seeking a talented Reputation Specialist to protect, monitor, and enhance the airline's public image across all media channels. This role combines reputation management with strong content creation and video production skills to ensure timely communication, positive brand storytelling, and proactive management of issues that may impact customer perception and corporate credibility.

Key Responsibilities

Reputation Management & Monitoring

• Monitor traditional media, digital platforms, and social channels for mentions related to the airline
• Track conversations around customer experience, flight operations, safety perception, and service delivery
• Identify reputational risks, provide insights, and escalate issues with recommended actions
• Prepare daily media monitoring summaries and reputation intelligence reports for management
• Support crisis communication efforts, including drafting holding statements, documenting incidents, and preparing updates
• Maintain a comprehensive log of reputational issues, customer complaints, media inquiries, and resolutions

Content Creation & Brand Positioning

• Produce clear, compelling storytelling content that highlights the airline's strengths, service improvements, milestones, and partnerships
• Gather stories from operations, customer service, and commercial teams to promote brand visibility
• Capture and edit high-quality videos for internal updates, safety initiatives, stakeholder engagements, and event coverage
• Create short-form, engaging videos optimized for social media and digital channels
• Maintain an organized media library of footage, interviews, and branded assets

Stakeholder Engagement & Support

• Participate in developing and implementing communication strategies that improve public sentiment
• Assist in documentation, photography, content gathering, and branding activities

Location

Lagos, Nigeria