Offre fiable
Relationship Officer - Boctrust Microfinance Bank, Lagos
Boctrust Microfinance Bank
Lagos, Nigeria
CDI
Publiée il y a 2 mois · Expire dans 3 semaines
Description du poste
A dynamic team is expanding and looking for the right talent.
Responsibilties
- Build and maintain relationships with clients, customers, and partners through regular communication and engagement activities.
- Understand customer needs, preferences, and expectations to provide personalized service and support.
- Promote products and services to clients through effective sales presentations, demonstrations, and discussions.
- Identify opportunities to cross-sell or upsell products and services to existing clients.
- Respond to inquiries, complaints, and requests from clients in a timely and professional manner.
- Collaborate with internal teams, including sales, marketing, and operations, to address customer needs and resolve issues.
- Meet sales targets and performance metrics, such as revenue goals, customer satisfaction ratings, and retention rates.
- Keep updated on industry trends, market developments, and competitor activities to identify opportunities and challenges.
- Maintain accurate and organized records of client interactions, transactions, and sales activities.
- Participate in training and professional development activities to enhance sales and relationship management skills.
- Excellent communication, interpersonal, and presentation skills
- Strong sales, customer service, and relationship management experience
- Proficiency in banking software, digital platforms, and data management tools
- Previous experience in a similar position, preferably in the banking or financial services sector
- Proven ability to meet or exceed sales targets
- Understanding of banking products and services.
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