Relationship Manager - Victoria Waterfront Hotel & Resorts, Lagos

Victoria Waterfront Hotel & Resorts

Lagos, Nigeria CDI

Publiée il y a 2 mois · Expire dans 3 semaines

Description du poste

This position offers a great opportunity for career growth. Key Responsibilities:

Relationship Management: Act as the primary point of contact for a portfolio of clients to ensure their needs are met and expectations exceeded.

Retention & Renewals: Monitor contract expiration dates and proactively manage the renewal process to minimize "churn" (customer loss).

Strategic Planning: Develop "Account Plans" for key clients, outlining goals, potential risks, and a roadmap for the partnership.

Conflict Resolution: Act as a liaison between the customer and internal teams (product, support, finance) to resolve issues or complaints quickly.

Required Qualifications:

Interested candidates should possess a Bachelor’s Degree with at least 1 year experience.