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Receptionist - ECLAT HR Consulting, Abuja

ECLAT HR Consulting

Abuja, Nigeria CDI

Publiée il y a 2 mois · Expire dans 3 semaines

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Description du poste

We are looking for a qualified candidate to fill this position. Key Responsibilities: The ideal candidate will (but is not limited to):
  • Greet and welcome clients, visitors, and guests in a professional, friendly, and courteous manner.
  • Answer, screen, and direct incoming phone calls, emails, and walk-in inquiries efficiently.
  • Handle initial client inquiries and complaints, resolving issues where possible or escalating them appropriately.
  • Maintain a clean, organized, and professional reception and waiting area.
  • Schedule appointments, meetings, and consultations for travel consultants and management staff.
  • Prepare and organize travel-related documents such as itineraries, booking confirmations, vouchers, invoices, and receipts.
  • Assist with general administrative duties including filing, photocopying, scanning, and data entry.
  • Ensure office supplies at the front desk are adequately stocked and report shortages when necessary.
  • Support client visit logistics, including meeting room arrangements and refreshments when required.
Requirements:
  • A Bachelor’s degree or diploma in Tourism, Hospitality Management, Business Administration, or a related field.
  • experience in an administrative or receptionist role, hospitality industry experience is an advantage.
  • Basic knowledge of office equipment (e.g., phone systems, printers, and computers) is desirable.
  • Familiarity with travel-related services, customer care, or front desk operations is a plus but not mandatory.
Required Competencies:
  • Attention to detail and ability to work independently.
  • Strong verbal and written communication skills
  • Friendly, courteous, and professional demeanor
  • Good organizational and time-management skills
  • Ability to remain calm and composed under pressure
  • High level of integrity, discretion, and confidentiality

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