Receptionist

We are looking for a qualified candidate to fill this position. Key Responsibilities: The ideal candidate will (but is not limited to): - Greet and welcome clients, visitors, and guests in a professional, friendly, and courteous manner. - Answer, screen, and direct incoming phone calls, emails, and walk-in inquiries efficiently. - Handle initial client inquiries and complaints, resolving issues where possible or escalating them appropriately. - Maintain a clean, organized, and professional reception and waiting area. - Schedule appointments, meetings, and consultations for travel consultants and management staff. - Prepare and organize travel-related documents such as itineraries, booking confirmations, vouchers, invoices, and receipts. - Assist with general administrative duties including filing, photocopying, scanning, and data entry. - Ensure office supplies at the front desk are adequately stocked and report shortages when necessary. - Support client visit logistics, including meeting room arrangements and refreshments when required. Requirements: - A Bachelor’s degree or diploma in Tourism, Hospitality Management, Business Administration, or a related field. - experience in an administrative or receptionist role, hospitality industry experience is an advantage. - Basic knowledge of office equipment (e.g., phone systems, printers, and computers) is desirable. -  Familiarity with travel-related services, customer care, or front desk operations is a plus but not mandatory. Required Competencies: - Attention to detail and ability to work independently. - Strong verbal and written communication skills - Friendly, courteous, and professional demeanor - Good organizational and time-management skills - Ability to remain calm and composed under pressure - High level of integrity, discretion, and confidentiality