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Receptionist - Premium Swiss Hospitality, Lagos

Premium Swiss Hospitality

Lagos, Nigeria CDI

Publiée il y a 1 mois · Expire dans 3 semaines

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Description du poste

We are looking for a qualified candidate to fill this position. Position Overview:
  • A hotel receptionistacts as the primary point of contact, providing exceptional customer service by managing guest check-ins/check-outs, handling reservations, and processing payments via hotel software.
  • They manage phone calls, address guest inquiries, coordinate with housekeeping, and maintain a welcoming, organized front desk environment.
Key Responsibilities: and Duties
  • Front Desk Operations:Welcome guests, verify bookings, assign rooms, and issue keys.
  • Reservation Management:Take, modify, and cancel bookings via phone or email.
  • Financial Transactions:Process guest payments, manage billing, and maintain accurate records.
  • Guest Relations:Address inquiries, resolve complaints professionally, and provide information about amenities and local attractions.
  • Coordination:Liaise with housekeeping and maintenance to ensure room readiness.
  • Administration:Manage switchboards, handle correspondence, and keep the lobby tidy.
Required Skills and Qualifications
  • Customer Service:Strong interpersonal skills with a welcoming, professional demeanor.
  • Communication:Excellent verbal and written communication skills.
  • Technical Skills:Proficiency in hotel management software (PMS), booking systems, and MS Office.
  • Organizational Skills:Ability to handle multiple tasks simultaneously, such as phone calls and guest check-ins, while remaining calm under pressure.
  • Problem-Solving:Capable of handling guest complaints and finding quick, efficient solutions.
  • Experience:Previous experience in hospitality or customer service is generally preferred.
Work Environment:
  • Receptionists often work flexible hours, including weekends, evenings, and holidays, and must maintain a high standard of personal presentation.

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