Receptionist

We are looking for a qualified candidate to fill this position. Position Overview: - A hotel receptionistacts as the primary point of contact, providing exceptional customer service by managing guest check-ins/check-outs, handling reservations, and processing payments via hotel software. - They manage phone calls, address guest inquiries, coordinate with housekeeping, and maintain a welcoming, organized front desk environment. Key Responsibilities: and Duties - Front Desk Operations:Welcome guests, verify bookings, assign rooms, and issue keys. - Reservation Management:Take, modify, and cancel bookings via phone or email. - Financial Transactions:Process guest payments, manage billing, and maintain accurate records. - Guest Relations:Address inquiries, resolve complaints professionally, and provide information about amenities and local attractions. - Coordination:Liaise with housekeeping and maintenance to ensure room readiness. - Administration:Manage switchboards, handle correspondence, and keep the lobby tidy. Required Skills and Qualifications - Customer Service:Strong interpersonal skills with a welcoming, professional demeanor. - Communication:Excellent verbal and written communication skills. - Technical Skills:Proficiency in hotel management software (PMS), booking systems, and MS Office. - Organizational Skills:Ability to handle multiple tasks simultaneously, such as phone calls and guest check-ins, while remaining calm under pressure. - Problem-Solving:Capable of handling guest complaints and finding quick, efficient solutions. - Experience:Previous experience in hospitality or customer service is generally preferred. Work Environment: - Receptionists often work flexible hours, including weekends, evenings, and holidays, and must maintain a high standard of personal presentation.