Offre fiable

QSR Operations Manager

Owens and Xley

Lagos, Nigeria CDI

Publiée il y a 2 mois · Expire dans 3 semaines

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Description du poste

A top employer is now accepting applications for this role. Position Overview:
  • We are seeking an experienced and results-driven QSR Operations Manager to oversee daily restaurant operations across multiple outlets.
  • The ideal candidate will ensure operational excellence, consistent food quality, customer satisfaction, cost control, and team performance in line with brand standards.
Key Responsibilities:
  • Oversee end-to-end operations of QSR outlets to ensure smooth daily execution
  • Implement and enforce standard operating procedures (SOPs) across all outlets
  • Monitor food quality, service standards, hygiene, and safety compliance
  • Manage outlet managers and supervisors, including performance reviews and coaching
  • Drive sales growth, productivity, and cost optimization (food cost, labor, wastage)
  • Analyze operational reports and KPIs; implement corrective actions where required
  • Coordinate with supply chain to ensure timely availability of stock and materials
  • Handle customer complaints and ensure excellent customer experience
  • Support outlet openings, audits, and operational improvement initiatives.
Requirements:
  • Bachelor’s degree in Business Administration, Hospitality Management, or a related field
  • Minimum of 5 years’ experience in QSR or food service operations, with at least 2 years in a managerial role
  • Strong understanding of QSR operations, food safety standards, and cost controls
  • Proven leadership and people management skills
  • Excellent problem-solving, communication, and organizational skills
  • Ability to work in a fast-paced, performance-driven environment
  • Proficiency in operational reporting and basic financial analysis
  • Career growth opportunities within a fast-growing QSR brand.

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