QSR Operations Manager

A top employer is now accepting applications for this role. Position Overview: - We are seeking an experienced and results-driven QSR Operations Manager to oversee daily restaurant operations across multiple outlets. - The ideal candidate will ensure operational excellence, consistent food quality, customer satisfaction, cost control, and team performance in line with brand standards. Key Responsibilities: - Oversee end-to-end operations of QSR outlets to ensure smooth daily execution - Implement and enforce standard operating procedures (SOPs) across all outlets - Monitor food quality, service standards, hygiene, and safety compliance - Manage outlet managers and supervisors, including performance reviews and coaching - Drive sales growth, productivity, and cost optimization (food cost, labor, wastage) - Analyze operational reports and KPIs; implement corrective actions where required - Coordinate with supply chain to ensure timely availability of stock and materials - Handle customer complaints and ensure excellent customer experience - Support outlet openings, audits, and operational improvement initiatives. Requirements: - Bachelor’s degree in Business Administration, Hospitality Management, or a related field - Minimum of 5 years’ experience in QSR or food service operations, with at least 2 years in a managerial role - Strong understanding of QSR operations, food safety standards, and cost controls - Proven leadership and people management skills - Excellent problem-solving, communication, and organizational skills - Ability to work in a fast-paced, performance-driven environment - Proficiency in operational reporting and basic financial analysis - Career growth opportunities within a fast-growing QSR brand.