Ops Technical Support at FoodCourt
FoodCourt
Lagos, Nigeria
CDI
Publiée il y a 1 mois · Expire dans 3 semaines
Description du poste
An exciting opportunity has arisen for a motivated professional.
Key Responsibilities
- Respond to customer inquiries and provide timely and effective solutions via phone, email, chat, or in-person.
- Diagnose and troubleshoot technical issues related to hardware, software, and network systems.
- Document and track customer issues.
- Deliver excellent customer service by maintaining a professional and empathetic demeanor.
- Educate customers on product features, functionalities, and best practices.
- Identify patterns in reported issues and collaborate with engineering teams to resolve underlying problems.
- Develop and maintain knowledge base articles and user guides for common issues and solutions.
- Participate in training sessions and workshops to enhance technical skills.
- Provide feedback to the development team regarding customer experiences and potential areas for product improvement.
- Candidates should possess a Bachelor's Degree with a minimum of 2 years of experience in product management, preferably in mobile app development.
- Proven experience in a technical support role, preferably in the hospitality industry
- Fair understanding of computer systems hardware and software.
- Excellent written and verbal communication skills.
- Strong problem-solving skills and willingness to think outside the box.
- Ability to work in a fast-paced and dynamic environment.
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