Ops Technical Support at FoodCourt

An exciting opportunity has arisen for a motivated professional. Key Responsibilities - Respond to customer inquiries and provide timely and effective solutions via phone, email, chat, or in-person. - Diagnose and troubleshoot technical issues related to hardware, software, and network systems. - Document and track customer issues. - Deliver excellent customer service by maintaining a professional and empathetic demeanor. - Educate customers on product features, functionalities, and best practices. - Identify patterns in reported issues and collaborate with engineering teams to resolve underlying problems. - Develop and maintain knowledge base articles and user guides for common issues and solutions. - Participate in training sessions and workshops to enhance technical skills. - Provide feedback to the development team regarding customer experiences and potential areas for product improvement. Qualifications - Candidates should possess a Bachelor's Degree with a minimum of 2 years of experience in product management, preferably in mobile app development. - Proven experience in a technical support role, preferably in the hospitality industry - Fair understanding of computer systems hardware and software. - Excellent written and verbal communication skills. - Strong problem-solving skills and willingness to think outside the box. - Ability to work in a fast-paced and dynamic environment. Check how your CV aligns with this job