Operations Manager - HR-EX Consulting, Lagos

A reputable organization seeks a dedicated individual for this role. Job brief:  Our client, a fast-growing jewellery store in Ikoyi, Lagos, is seeking an Operations Manager responsible for ensuring smooth, efficient, and well-structured daily operations across all retail outlets. The role involves supervising store staff, maintaining operational standards, managing inventory, supporting sales performance, and ensuring a consistent customer experience. Key Responsibilities:

• Oversee daily opening and closing procedures for the store.

• Ensure store cleanliness, proper display/merchandising, and general readiness before opening.

• Monitor in-store activities to ensure customer service excellence.

• Ensure all store policies and procedures are followed consistently.

• Directly supervise and support store staff.

• Provide daily task assignments, coaching, and follow-up.

• Ensure staff adhere to sales processes and customer engagement standards.

• Oversee daily stock counts, proper stock arrangement and storage.

• Ensure accurate movement of goods between the store, stock room, and sales floor.

• Monitor daily sales performance and ensure target alignment.

• Compile and submit daily sales, customer feedback, and store performance reports.

Key Requirements

• OND/HND/BSc in any relevant field.

• Minimum of 3–5years’ experience in retail store operations.

• Previous supervisory or team lead experience is an advantage.

• Experience in luxury, jewelry, or fashion retail is a strong added benefit.

• Preferably female for gender balance.