Network Operation Center (NOC) Engineer

About This Opportunity

This position offers a great opportunity for career growth within our network operations team. As a Network Operations Center (NOC) Engineer at Hoop Telecoms, you will be responsible for monitoring, maintaining, and troubleshooting the company's network infrastructure to ensure maximum performance and uptime.

Job Purpose

The NOC Engineer role focuses on proactive fault detection, incident response, network optimization, and escalation management within the Network Operating Centre.

Key Responsibilities

• Monitor network systems (fiber, radio, IP/MPLS, core, edge, etc.) for service disruptions or performance degradation
• Use NMS/OSS tools to supervise uptime, capacity, alarms, thresholds, and KPIs
• Perform first-line diagnosis for network incidents and take corrective actions where possible
• Track and document all network incidents through proper ticketing systems (e.g., ServiceNow, JIRA)
• Coordinate fault resolution with internal teams (Field Support, Planning, Engineering)
• Escalate issues according to established escalation paths and in line with SLA requirements
• Conduct routine health checks and generate daily and weekly performance reports
• Implement network changes under approved change control guidelines
• Maintain network documentation, diagrams, and logs
• Support service provisioning and restoration activities as needed
• Liaise with vendors and operators for external network support

Required Skills and Competencies

• Strong technical coordination skills
• Ability to prioritize under pressure
• Attention to detail and documentation accuracy
• Team player with strong interpersonal skills
• Customer-focused mindset

Required Qualifications

• Bachelor's Degree or HND
• Minimum of 4 years of work experience in network operations or related field