Lead, Rooms & Reservations

A reputable organization seeks a dedicated individual for this role. Position Overview:

• We are seeking an experienced and strategic Lead Rooms & Reservations to oversee all aspects of room operations, reservations, and guest services.

• The successful candidate will ensure operational efficiency, exceptional guest experiences, and revenue optimization while leading the rooms and reservations teams in alignment with organizational goals.

Job Role / Key Responsibilities

• Oversee day-to-day operations of rooms, front office, housekeeping, and reservations

• Develop and implement strategies to optimize occupancy, revenue, and guest satisfaction

• Monitor reservation systems, room allocation, and inventory management

• Lead, train, and mentor the rooms and reservations team

• Ensure compliance with quality standards, health, safety, and service protocols

• Collaborate with marketing, sales, and revenue management teams to maximize revenue

• Analyze performance reports, guest feedback, and operational data to identify improvements

• Implement policies and procedures to ensure smooth operations and high service standards

• Manage budgets, staffing, and resource allocation for rooms and reservations departments

Expectations

• Strong leadership and team management skills

• Excellent communication and interpersonal abilities

• Ability to plan strategically and solve operational challenges efficiently

• Results-oriented with a focus on guest satisfaction and revenue growth

• Attention to detail and commitment to maintaining high-quality standards

• Professional, reliable, and proactive approach to problem-solving

Required Qualifications:

• Bachelor’s degree in Hospitality Management, Hotel Management, or a related field

• Master’s degree or professional certifications in hospitality management is an advantage

• Strong knowledge of property management systems (PMS), reservation platforms, and revenue management tools

• Familiarity with hospitality operations, guest service standards, and quality assurance

Work Experience:

• Minimum of 8–10 years of experience in hotel operations, with at least 3–5 years in a senior management role

• Proven experience managing front office, housekeeping, or reservations teams

• Demonstrated success in optimizing occupancy, revenue, and guest satisfaction

• Experience in high-volume hotels, resorts, or luxury properties is preferred

• Track record of implementing operational improvements and staff development initiatives.