Lead, Rooms & Reservations

A reputable organization seeks a dedicated individual for this role. Position Overview: - We are seeking an experienced and strategic Lead Rooms & Reservations to oversee all aspects of room operations, reservations, and guest services. - The successful candidate will ensure operational efficiency, exceptional guest experiences, and revenue optimization while leading the rooms and reservations teams in alignment with organizational goals. Job Role / Key Responsibilities - Oversee day-to-day operations of rooms, front office, housekeeping, and reservations - Develop and implement strategies to optimize occupancy, revenue, and guest satisfaction - Monitor reservation systems, room allocation, and inventory management - Lead, train, and mentor the rooms and reservations team - Ensure compliance with quality standards, health, safety, and service protocols - Collaborate with marketing, sales, and revenue management teams to maximize revenue - Analyze performance reports, guest feedback, and operational data to identify improvements - Implement policies and procedures to ensure smooth operations and high service standards - Manage budgets, staffing, and resource allocation for rooms and reservations departments Expectations - Strong leadership and team management skills - Excellent communication and interpersonal abilities - Ability to plan strategically and solve operational challenges efficiently - Results-oriented with a focus on guest satisfaction and revenue growth - Attention to detail and commitment to maintaining high-quality standards - Professional, reliable, and proactive approach to problem-solving Required Qualifications: - Bachelor’s degree in Hospitality Management, Hotel Management, or a related field - Master’s degree or professional certifications in hospitality management is an advantage - Strong knowledge of property management systems (PMS), reservation platforms, and revenue management tools - Familiarity with hospitality operations, guest service standards, and quality assurance Work Experience: - Minimum of 8–10 years of experience in hotel operations, with at least 3–5 years in a senior management role - Proven experience managing front office, housekeeping, or reservations teams - Demonstrated success in optimizing occupancy, revenue, and guest satisfaction - Experience in high-volume hotels, resorts, or luxury properties is preferred - Track record of implementing operational improvements and staff development initiatives.