Offre fiable

IT Senior Support Engineer

African Natural Resources & Mines Limited(ANRML)

Kaduna, Nigeria CDI

Publiée il y a 2 mois · Expire dans 3 semaines

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Description du poste

A top employer is now accepting applications for this role. Location: Gujeni, Kaduna Position Overview:
  • The IT Senior Support Engineer provides advanced technical support for IT infrastructure, systems, and end users.
  • The role involves troubleshooting complex issues, ensuring system reliability, and leading IT support activities in line with organizational policies and best practices.
Key Responsibilities:
  • Provide third-level technical support for hardware, software, and network issues
  • Install, configure, and maintain servers, desktops, and enterprise applications
  • Manage and support Active Directory, Microsoft 365, email, and user access
  • Monitor and maintain LAN/WAN, Wi-Fi, VPN, and basic firewall systems
  • Lead troubleshooting of critical incidents and root-cause analysis
  • Supervise and mentor junior IT support staff
  • Coordinate with vendors and service providers for IT solutions
  • Maintain system documentation, asset records, and support reports
  • Ensure compliance with IT security, backup, and disaster recovery policies
Required Qualifications: & Skills
  • Bachelor’s Degree or HND in Computer Science, IT, or related field
  • 4 – 6 years of proven experience in IT support or infrastructure roles
  • Strong knowledge of Windows Server, networking, and IT security basics
  • Experience with virtualization, backups, and system monitoring tools
  • Excellent problem-solving, leadership, and communication skills
  • Ability to work under pressure and support business-critical systems

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