Hotel Receptionist at Carlson Hotel
Carlson Hotel
Lagos, Nigeria
CDI
Publiée il y a 1 mois · Expire dans 3 semaines
Description du poste
We are looking for a qualified candidate to fill this position.
Responsibilties
- Greet, welcome, and check in new guests
- Inform guests of policies during the check-in process
- Answer calls and direct calls to appropriate parties
- Relay information to guests, such as hotel rates, services, hours
- Make reservations, confirm reservations, and cancel reservations if needed
- Ensure guests are in appropriate rooms
- Answer all guest questions
- Field guest requests and relay to appropriate parties
- Verify guests’ payment methods
- Deliver room keys, give guests directions to their rooms
- Maintain records of guest room bookings
- compute guests’ bills and post charges
- Accommodate guests with extra pillows, cots, toiletries
- Send messages to guests
- Pick up mail, packages, and documents for guests
- Field guest requests both in-person and by phone
- Tell guests about local services, attractions, and dining options
- Meet with housekeeping staff regularly
- Create incident reports, daily activity logs, or other documents requested by management
- Book and schedule conference rooms
- Help with administrative and clerical tasks as needed
- Maintain a positive attitude at all times
- Help guests access the internet and WIFI
- Go over all guest payments and charges during check-in and check-out as needed
- Process credit cards and accept cash
- Tell housekeeping when clients vacate rooms
- Monitor guest’s visitors to the hotel
- Enforce hotel rules and regulations.
Ce poste vous intéresse ?
Se connecter pour voir l'emailPas encore inscrit ? Créer un compte gratuit