Hotel Receptionist at Carlson Hotel

We are looking for a qualified candidate to fill this position. Responsibilties - Greet, welcome, and check in new guests - Inform guests of policies during the check-in process - Answer calls and direct calls to appropriate parties - Relay information to guests, such as hotel rates, services, hours - Make reservations, confirm reservations, and cancel reservations if needed - Ensure guests are in appropriate rooms - Answer all guest questions - Field guest requests and relay to appropriate parties - Verify guests’ payment methods - Deliver room keys, give guests directions to their rooms - Maintain records of guest room bookings - compute guests’ bills and post charges - Accommodate guests with extra pillows, cots, toiletries - Send messages to guests - Pick up mail, packages, and documents for guests - Field guest requests both in-person and by phone - Tell guests about local services, attractions, and dining options - Meet with housekeeping staff regularly - Create incident reports, daily activity logs, or other documents requested by management - Book and schedule conference rooms - Help with administrative and clerical tasks as needed - Maintain a positive attitude at all times - Help guests access the internet and WIFI - Go over all guest payments and charges during check-in and check-out as needed - Process credit cards and accept cash - Tell housekeeping when clients vacate rooms - Monitor guest’s visitors to the hotel - Enforce hotel rules and regulations. Check how your CV aligns with this job