Offre fiable

Hostess - Mai Shayi Coffee, Lagos

Mai Shayi Coffee

Lagos, Nigeria CDI

Publiée il y a 2 mois · Expire dans 3 semaines

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Description du poste

An established company is recruiting for the following position. Position Overview:
  • We seek a skilled and passionate Hostess to join our team at our luxury Specialty Coffee and high-end restaurant. The successful candidate will be responsible for crafting and serving delicious coffee beverages while providing exceptional customer service to our guests.
Key Responsibilities:
  • Welcome and greet guests in a warm and friendly manner, and seat them appropriately.
  • Respond to Online leads timely and professionally, take orders, process bills, confirm transfers, and ensure orders are well processed for pickup or delivery.
  • Take orders from guests and ensure they are accurately recorded and communicated to the kitchen staff, bar staff, equipment store, or coffee roastery.
  • Provide dine-in guests and online customers with information about menu items, specials, and promotions.
  • Respond to dine-in guest and online customer inquiries, complaints, and feedback professionally and courteously.
  • Process payments using the restaurant’s POS system and handle cash and credit card transactions.
  • Accurately record customer demographics, sales orders, or other information digitally or in written form.
  • Maintain the cleanliness and appearance of the restaurant, including tables, chairs, and floors.
  • Perform other duties as assigned by management.
Requirements:
  • First Degree (B.Sc / HND) in a relevant field
  • Experience: 1 to 3 years of post-NYSC relevant experience
Skills: Required:
  • Exceptional organization and planning skills with the ability to effectively manage and follow work plans
  • Excellent verbal and written communication skills
  • Strong attention to detail
  • Demonstrates professionalism, honesty, reliability, and a sense of responsibility
  • Good time management skills and ability to thrive in a fast-paced environment
  • Proficiency in MS Office, particularly MS Excel and Word
  • Ability to multitask effectively.

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