Hostess

An established company is recruiting for the following position. Position Overview: - We seek a skilled and passionate Hostess to join our team at our luxury Specialty Coffee and high-end restaurant. The successful candidate will be responsible for crafting and serving delicious coffee beverages while providing exceptional customer service to our guests. Key Responsibilities: - Welcome and greet guests in a warm and friendly manner, and seat them appropriately. - Respond to Online leads timely and professionally, take orders, process bills, confirm transfers, and ensure orders are well processed for pickup or delivery. - Take orders from guests and ensure they are accurately recorded and communicated to the kitchen staff, bar staff, equipment store, or coffee roastery. - Provide dine-in guests and online customers with information about menu items, specials, and promotions. - Respond to dine-in guest and online customer inquiries, complaints, and feedback professionally and courteously. - Process payments using the restaurant’s POS system and handle cash and credit card transactions. - Accurately record customer demographics, sales orders, or other information digitally or in written form. - Maintain the cleanliness and appearance of the restaurant, including tables, chairs, and floors. - Perform other duties as assigned by management. Requirements: - First Degree (B.Sc / HND) in a relevant field - Experience: 1 to 3 years of post-NYSC relevant experience Skills: Required: - Exceptional organization and planning skills with the ability to effectively manage and follow work plans - Excellent verbal and written communication skills - Strong attention to detail - Demonstrates professionalism, honesty, reliability, and a sense of responsibility - Good time management skills and ability to thrive in a fast-paced environment - Proficiency in MS Office, particularly MS Excel and Word - Ability to multitask effectively.