Offre fiable

Head Waiter - EKO Hotels & Suites, Lagos

EKO Hotels & Suites

Lagos, Nigeria CDI

Publiée il y a 1 mois · Expire dans 3 semaines

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Description du poste

A dynamic team is expanding and looking for the right talent. Position Overview:
  • The Head Waiter will be responsible for supervising waiters, ensuring smooth dining service, and delivering exceptional guest experience.
  • The role requires strong communication, leadership skills, and a deep understanding of food and beverage service standards.
Key Responsibilities:
  • Supervise and coordinate the activities of waiters and service staff.
  • Ensure guests are welcomed, seated, and served professionally.
  • Monitor service delivery to ensure speed, accuracy, and guest satisfaction.
  • Assist in handling customer complaints and resolving issues promptly.
  • Ensure proper table setup, cleanliness, and presentation at all times.
  • Train and mentor waiters on service etiquette and hotel standards.
  • Communicate effectively with the kitchen and bar for order accuracy and timing.
  • Ensure compliance with hygiene and safety regulations within the restaurant.
Requirements:
  • Proven experience as a Head Waiter or Senior Waiter in a reputable hotel or restaurant.
  • Strong leadership and customer service skills.
  • Good knowledge of food and beverage service standards.
  • Ability to work efficiently in a fast-paced hospitality environment.
  • Excellent communication and interpersonal skills.
  • Relevant hospitality certification is an added advantage.

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