Offre fiable

Guest Service Agent

Bolton White Hotels & Apartments

Abuja, Nigeria CDI

Publiée il y a 1 mois · Expire dans 3 semaines

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Description du poste

We are looking for a qualified candidate to fill this position. Key Responsibilities:
  • Greet and welcome guests warmly upon arrival.
  • Handle check-in, check-out, and room assignments efficiently.
  • Respond promptly to guest inquiries, requests, and complaints.
  • Provide accurate information about hotel services, facilities, and local attractions.
  • Coordinate with housekeeping and other departments to meet guest needs.
  • Process reservations, payments, and maintain accurate guest records.
  • Ensure compliance with hotel policies, health, and safety standards.
  • Uphold the hotel’s brand image through professional appearance and behaviour.
Requirements:
  • Diploma or degree in Hospitality, Tourism, or related field (preferred).
  • Previous experience in a customer service or hotel front desk role is an advantage.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving ability and attention to detail.
  • Proficiency in hotel management systems (PMS) and MS Office.
  • Willingness to work flexible shifts, including evenings, weekends, and holidays.
Key Competencies:
  • Customer service excellence.
  • Teamwork and collaboration.
  • Professional grooming and presentation.
  • Adaptability and resilience in a fast-paced environment.
  • Multitasking and organisational skills.

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