Front Office Supervisor at Efezi Southsea Nigeria Limited

About the Role

We are seeking a highly experienced Female Front Office Supervisor to join our dynamic team. The ideal candidate will bring strong expertise in front office operations, guest relations, and hotel management software, combined with a sound understanding of housekeeping operations to ensure seamless coordination between departments.

Key Responsibilities

• Supervise and manage daily front office operations, ensuring exceptional guest service and adherence to professional standards
• Train and monitor front desk staff on customer service, check-in/check-out procedures, and hotel policies
• Coordinate effectively with the Housekeeping Department to ensure rooms are clean, prepared, and ready for guest arrivals
• Handle guest inquiries, complaints, and feedback promptly and professionally
• Ensure accurate room assignments, billing, and reservation records using hotel management software (Opera, Protel, Cloudbeds, or similar)
• Maintain front office inventory, records, and supplies
• Prepare daily occupancy reports, room status updates, and shift handover notes
• Support management in developing and implementing front office and housekeeping procedures for improved efficiency
• Assist with staff scheduling, performance evaluations, and training programs

Requirements

• OND, HND, or B.Sc in Hospitality Management or a related field
• 5–7 years of experience as a Front Office Supervisor in a reputable hotel or hospitality brand
• Strong proficiency in hotel management software (Opera, Protel, or equivalent)
• Good knowledge of housekeeping operations and coordination procedures
• Excellent communication, interpersonal, and leadership skills
• Professional appearance, pleasant personality, and high customer service orientation
• Ability to work under pressure and multitask effectively

Location

Lagos, Nigeria