Front Desk Officer at Fort Knox Group

About the Role

Fort Knox Group is seeking a qualified Front Desk Officer to join our team in Lagos, Nigeria. This position is central to creating a welcoming and professionally managed reception experience for our visitors, clients, and staff.

Key Responsibilities

• Greet and welcome visitors in a friendly and professional manner
• Answer, screen, and forward incoming phone calls
• Maintain the reception area to ensure it is clean, organized, and presentable
• Manage visitor logs, issue access badges, and follow security protocols
• Receive, sort, and distribute incoming mails and deliveries
• Provide accurate information to clients and visitors about the organization
• Assist in scheduling appointments, meetings, and conference room bookings
• Support administrative tasks such as filing, photocopying, and data entry
• Coordinate with internal departments to ensure smooth operations
• Handle customer complaints or requests professionally and escalate when needed

Required Qualifications

• Bachelor's degree (Second Class Upper) or HND (Upper Credit)
• Minimum of 3 years of relevant experience
• Proven experience as a receptionist, front desk officer, or similar role (advantageous)
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Proficiency in MS Office (Word, Excel, Outlook)
• Professional appearance and positive attitude
• Ability to handle pressure and work with minimal supervision
• Strong interpersonal and customer service skills