Field Associate at ICS Outsourcing Limited

ICS Outsourcing Limited

Lagos, Nigeria CDI

Publiée il y a 1 mois · Expire dans 3 semaines

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Description du poste

This position offers a great opportunity for career growth. Job Summary
  • The Field Technical Support Associate is responsible for supporting the planning, execution, and supervision of customer connectivity projects to ensure high-quality service delivery.
  • The role involves coordinating with third-party vendors, supervising onsite installations, ensuring compliance with field support standards, and providing timely technical support to customers.
Key Responsibilities
  • Coordinate site surveys with third-party vendors and interpret survey reports.
  • Supervise onsite installations, OFC deployment, and handover to Operations.
  • Install and configure customer premises equipment (CPE).
  • Ensure compliance with field processes, quality standards, and safety requirements.
  • Document after-build and as-built reports accurately.
  • Troubleshoot onsite technical issues and ensure SLA compliance.
  • Manage deployed company assets at customer sites.
Requirements
  • B.Sc. or HND in Engineering or related discipline.
  • CCNA certification is an advantage.
  • Good knowledge of IP networking, structured cabling, and AutoCAD drawings.
  • Strong communication and stakeholder management skills.
  • Willingness to work extended hours and weekends when required.
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