Experienced Front Office Personnel
Greywood Hotels and Apartments
Lagos, Nigeria
CDI
Publiée il y a 2 mois · Expire dans 3 semaines
Description du poste
An established company is recruiting for the following position.
Position Overview:
- We are seeking a professional, friendly, and well-organized Front Office Personnel to join our hotel team. The ideal candidate will be the first point of contact for guests, handling reservations, check-ins, check-outs, and providing excellent customer service to ensure a pleasant and memorable guest experience.
- Greet guests warmly and professionally upon arrival and departure.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest records and billing.
- Handle reservations, room assignments, and guest inquiries via phone, email, and in person.
- Provide information about hotel services, local attractions, transportation, and dining options.
- Maintain accurate records of guest accounts, payments, and room availability.
- Resolve guest complaints promptly and escalate issues to the supervisor when necessary.
- Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
- Operate the hotel’s front office systems (PMS) and maintain updated data.
- Handle cash, credit card transactions, and prepare shift reports accurately.
- Uphold hotel policies, grooming standards, and service quality at all times.
Ce poste vous intéresse ?
Se connecter pour voir l'emailPas encore inscrit ? Créer un compte gratuit