Experienced Front Office Personnel

An established company is recruiting for the following position. Position Overview:   - We are seeking a professional, friendly, and well-organized Front Office Personnel to join our hotel team. The ideal candidate will be the first point of contact for guests, handling reservations, check-ins, check-outs, and providing excellent customer service to ensure a pleasant and memorable guest experience. Key Responsibilities: - Greet guests warmly and professionally upon arrival and departure. - Manage check-in and check-out processes efficiently, ensuring accuracy in guest records and billing. - Handle reservations, room assignments, and guest inquiries via phone, email, and in person. - Provide information about hotel services, local attractions, transportation, and dining options. - Maintain accurate records of guest accounts, payments, and room availability. - Resolve guest complaints promptly and escalate issues to the supervisor when necessary. - Coordinate with housekeeping and maintenance to ensure rooms are ready for guests. - Operate the hotel’s front office systems (PMS) and maintain updated data. - Handle cash, credit card transactions, and prepare shift reports accurately. - Uphold hotel policies, grooming standards, and service quality at all times.