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E-Commerce Manager - Sweet Sensation, Lagos

Sweet Sensation

Lagos, Nigeria CDI

Publiée il y a 1 mois · Expire dans 3 semaines

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Description du poste

An exciting opportunity has arisen for a motivated professional. Position Overview:
  • A reputable Quick Service Restaurant (QSR) with multiple outlets across Lagos is seeking experienced and passionate Restaurant Managers to join our growing team.
  • The ideal candidates must be customer-focused, operationally sound, and capable of leading high-performing teams.
Key Responsibilities:
  • Manage end-to-end operations for all e-commerce and delivery platforms
  • Monitor daily/weekly sales, order volume, and delivery performance
  • Resolve platform complaints and ensure efficient order fulfillment
  • Track key metrics (AOV, conversion rate, cancellations, delivery completion)
  • Work with platform partners to resolve issues and negotiate promotions
  • Conduct outlet visits to assess e-commerce processes and compliance
  • Lead and supervise e-commerce staff, schedules, and training
  • Provide regular performance reports and insights to management
  • Improve customer experience and address recurring issues
  • Oversee last-mile logistics and rider performance
Requirements:
  • Bachelor’s degree in Marketing, Business, or related field
  • Strong experience managing e-commerce or digital operations
  • Excellent analytical, reporting, and problem-solving skills
  • Ability to lead teams and manage multiple platforms
  • Strong communication and cross-functional coordination

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