E-Commerce Manager

An exciting opportunity has arisen for a motivated professional. Position Overview: - A reputable Quick Service Restaurant (QSR) with multiple outlets across Lagos is seeking experienced and passionate Restaurant Managers to join our growing team. - The ideal candidates must be customer-focused, operationally sound, and capable of leading high-performing teams. Key Responsibilities: - Manage end-to-end operations for all e-commerce and delivery platforms - Monitor daily/weekly sales, order volume, and delivery performance - Resolve platform complaints and ensure efficient order fulfillment - Track key metrics (AOV, conversion rate, cancellations, delivery completion) - Work with platform partners to resolve issues and negotiate promotions - Conduct outlet visits to assess e-commerce processes and compliance - Lead and supervise e-commerce staff, schedules, and training - Provide regular performance reports and insights to management - Improve customer experience and address recurring issues - Oversee last-mile logistics and rider performance Requirements: - Bachelor’s degree in Marketing, Business, or related field - Strong experience managing e-commerce or digital operations - Excellent analytical, reporting, and problem-solving skills - Ability to lead teams and manage multiple platforms - Strong communication and cross-functional coordination