Offre fiable

Customer Support Specialist

Whoosh Logistics Nigeria

Lagos, Nigeria CDI

Publiée il y a 2 mois · Expire dans 3 semaines

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Description du poste

A reputable organization seeks a dedicated individual for this role. Position Overview:
  • As a Customer Support Specialist, you’ll be the voice of Whoosh, supporting customers across multiple channels, resolving issues efficiently, and ensuring a seamless experience at every touchpoint.
Key Responsibilities:
  • Respond promptly to customer inquiries via chat, email, and phone
  • Resolve deliveryissues, delivery delays, refunds, and app-related enquires
  • Maintain a high level of empathy, professionalism, and accuracy
  • Collaborate with operations and fullfillment team to resolve escalations
  • Document interactions clearly in CRM systems
  • Identify recurring issues and suggest process improvements
  • Meet or exceed response time and customer satisfaction KPIs
Requirements:
  • Previous experience in customer support or call center roles is required.
  • Ability to multitask in a fast-paced environment
  • Problem-solving mindset with strong attention to detail
  • Comfortable using CRM tools, chat systems, and mobile apps.
What We Offer
  • Competitive salary and performance-based incentives
  • Fast-growing, innovative work environment
  • Training and career growth opportunities
  • Supportive and collaborative team culture.

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