Customer Support Specialist

A reputable organization seeks a dedicated individual for this role. Position Overview: - As a Customer Support Specialist, you’ll be the voice of Whoosh, supporting customers across multiple channels, resolving issues efficiently, and ensuring a seamless experience at every touchpoint. Key Responsibilities: - Respond promptly to customer inquiries via chat, email, and phone - Resolve deliveryissues, delivery delays, refunds, and app-related enquires - Maintain a high level of empathy, professionalism, and accuracy - Collaborate with operations and fullfillment team to resolve escalations - Document interactions clearly in CRM systems - Identify recurring issues and suggest process improvements - Meet or exceed response time and customer satisfaction KPIs Requirements: - Previous experience in customer support or call center roles is required. - Ability to multitask in a fast-paced environment - Problem-solving mindset with strong attention to detail - Comfortable using CRM tools, chat systems, and mobile apps. What We Offer - Competitive salary and performance-based incentives - Fast-growing, innovative work environment - Training and career growth opportunities - Supportive and collaborative team culture.