Offre fiable

Customer Support Agent

Fort Knox Group

Lagos, Nigeria CDI

Publiée il y a 2 mois · Expire dans 3 semaines

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Description du poste

An exciting opportunity has arisen for a motivated professional. Key Responsibilities:
  • Respond to customer inquiries via phone calls, emails, and chats in a professional manner
  • Resolve customer complaints and issues promptly while maintaining high service standards
  • Provide accurate information about company products and services
  • Document customer interactions and update records accordingly
  • Escalate complex issues to the appropriate department when necessary
  • Follow company policies, procedures, and service guidelines
  • Maintain a positive and empathetic attitude at all times.
Requirements:
  • Minimum of OND / HND / BSc in any discipline
  • Previous experience in a customer support or customer service role is an advantage
  • Strong verbal and written communication skills
  • Good listening and problem-solving abilities
  • Basic computer skills and familiarity with CRM tools is a plus
  • Ability to work in a fast-paced environment
  • Customer-oriented and team-focused mindset.

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