Offre fiable

Customer Service Representative

Swift Consulting

Lagos, Nigeria CDI

Publiée il y a 1 mois · Expire dans 3 semaines

Partager :

Description du poste

We are seeking an experienced professional for this opening. Key Responsibilities:
  • Respond promptly to customer inquiries via phone, email, chat, and social media platforms.
  • Handle customer complaints, order issues, returns, and refunds in a professional manner.
  • Provide accurate information about products, services, and order status.
  • Maintain detailed and accurate records of customer interactions and transactions.
  • Collaborate with operations, logistics, and warehouse teams to resolve customer issues.
  • Ensure high levels of customer satisfaction and support customer retention initiatives.
Requirements:
  • Bachelor’s Degree or OND / HND in Business Administration, Mass Communication, Marketing, or a related field.
  • 1–3 years proven experience in customer service, call center operations, or a similar role preferably within the e-commerce sector.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Proficiency in using CRM systems, chat tools, email platforms, and basic computer applications.
  • Ability to multitask and work in a fast-paced environment.
  • Strong interpersonal skills and a customer-focused attitude.

Ce poste vous intéresse ?

Se connecter pour voir l'email

Pas encore inscrit ? Créer un compte gratuit