Customer Service Representative

We are seeking an experienced professional for this opening. Key Responsibilities: - Respond promptly to customer inquiries via phone, email, chat, and social media platforms. - Handle customer complaints, order issues, returns, and refunds in a professional manner. - Provide accurate information about products, services, and order status. - Maintain detailed and accurate records of customer interactions and transactions. - Collaborate with operations, logistics, and warehouse teams to resolve customer issues. - Ensure high levels of customer satisfaction and support customer retention initiatives. Requirements: - Bachelor’s Degree or OND / HND in Business Administration, Mass Communication, Marketing, or a related field. - 1–3 years proven experience in customer service, call center operations, or a similar role preferably within the e-commerce sector. - Excellent verbal and written communication skills. - Strong problem-solving and conflict-resolution abilities. - Proficiency in using CRM systems, chat tools, email platforms, and basic computer applications. - Ability to multitask and work in a fast-paced environment. - Strong interpersonal skills and a customer-focused attitude.