Customer Service Officer (Retail Mega Store) at Mopheth Group

Role Overview

Mopheth Group is seeking a friendly, proactive, and customer-focused Customer Service Officer to join our retail mega store team. The ideal candidate will ensure excellent customer experience, handle inquiries, resolve complaints professionally, and support day-to-day store operations.

Key Responsibilities

• Welcome and assist customers in a polite and professional manner
• Respond to customer inquiries in person, via phone, or through digital channels
• Resolve customer complaints promptly and escalate when necessary
• Ensure customers enjoy a smooth and seamless shopping experience
• Process returns, exchanges, and assist with product information
• Maintain accurate customer records and feedback reports
• Support checkout operations when needed and ensure proper queuing management
• Work closely with store teams to coordinate customer needs
• Uphold company service standards and contribute to overall store performance

Requirements

• OND, HND, or B.Sc. in any relevant field
• 0–3 years of customer service or front-desk experience, preferably in retail or FMCG environments
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict-resolution abilities
• Customer-oriented mindset with a positive attitude
• Ability to multitask and work effectively in a fast-paced environment
• Must reside around VI or Lekki for easy commute

Remuneration

• N100,000 – N150,000 (0–2 years experience)
• N150,000 – N200,000 (2–3 years experience)