Customer Service Officer at Crossover Microfinance Bank

About the Role

We are seeking a qualified candidate to join our customer service team. You will be responsible for delivering excellent customer support across multiple channels while maintaining strong relationships with internal teams.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat in a timely and professional manner
• Assist customers with product information, order tracking, returns, and general support
• Maintain accurate customer records and interactions in CRM systems
• Work closely with sales and logistics teams to ensure customer satisfaction
• Stay informed about products, promotions, and industry trends

Requirements

• OND, HND, or Bachelor's Degree
• 2–4 years of previous experience in customer service
• Strong communication and problem-solving skills
• Passion for sports with excellent knowledge of major sports and events
• Ability to multitask and work effectively in a fast-paced environment

Location

Lagos, Nigeria