Customer Service Officer at CleanAce Academy

Job Summary

The Customer Service Officer serves as the first point of contact between CleanAce Academy and its clients. This role involves providing accurate information, resolving inquiries, and ensuring a positive customer experience through professional communication and efficient problem-solving. The Officer will attend to walk-in customers, manage email and live chat communications, and handle in-person interactions while maintaining customer satisfaction and supporting the company's service standards and policies.

Key Responsibilities

• Respond to customer inquiries through various channels (phone, email, social media) promptly and professionally
• Address and resolve customer complaints, issues, or concerns in a timely manner, ensuring customer satisfaction
• Provide detailed information to customers about the company's products and services, ensuring they understand all available options
• Collect and document customer feedback, complaints, and suggestions to help improve service delivery and customer experience
• Identify opportunities to promote additional products or services that meet customer needs and increase sales
• Build and maintain positive relationships with customers to ensure long-term loyalty and repeat business
• Work closely with sales and marketing teams to ensure alignment in customer communication and promotional efforts
• Keep detailed and accurate records of customer interactions, including inquiries, feedback, and resolutions, in a customer relationship management (CRM) system

Requirements

• Minimum of 1-3 years' experience in customer service
• OND degree or minimum equivalent qualification
• Excellent communication skills and keen attention to detail
• Strong customer service orientation with excellent problem-solving abilities