Customer Service Officer at Agurate Online Limited

Job Summary

We are seeking a motivated Customer Service Officer to deliver a seamless and engaging customer experience across both in-store and digital channels. The successful candidate will serve walk-in customers, manage WhatsApp and online engagements, and work closely with the E-commerce team to ensure prompt response to enquiries, order processing, and customer satisfaction.

Key Responsibilities

• Provide excellent customer service to walk-in customers by assisting with product enquiries, purchases, and after-sales support
• Manage and respond promptly to customer interactions via WhatsApp, social media, and other online platforms
• Collaborate with the E-commerce team to process online orders, track deliveries, and resolve customer complaints
• Maintain accurate records of customer enquiries, feedback, and resolutions for service improvement
• Support omnichannel sales by converting online enquiries into store visits or completed purchases
• Handle customer complaints professionally and escalate complex issues when necessary
• Ensure timely follow-up with customers to enhance loyalty and repeat patronage
• Maintain a professional brand tone and consistency in all customer communications
• Assist with product knowledge updates to provide accurate information to customers across channels
• Support store operations during peak periods and promotional campaigns

Requirements

• Minimum OND / HND / Bachelor's Degree in Business Administration, Marketing, or related field
• 3 years' experience in customer service in banking, retail, or other client-facing role (fashion retail experience is an added advantage)
• Strong communication and interpersonal skills
• Proficiency in WhatsApp Business, social media platforms, and basic e-commerce tools
• Customer-centric mindset with strong problem-solving ability
• Good attention to detail and responsiveness to enquiries