Customer Service Officer

This vacancy presents a chance to join a leading organization. Position Overview: The Customer service Officer is responsible for managing customer interactions and ensuring excellent service delivery. The role focuses on handling inquiries, orders, complaints, and follow-ups while maintaining a professional and courteous brand image. Key Responsibilities:

• Respond to customer inquiries via WhatsApp, phone calls, emails, and social media messages.

• Handle order processing, confirmations, and customer follow-ups.

• Address complaints and resolve customer issues promptly and professionally.

• Maintain accurate records of customer interactions and feedback.

• Escalate complex issues to management when necessary.

• Support customer retention through positive service experiences.

• Qualifications & Requirements

• Previous experience in customer service or client relations is an advantage.

• Excellent verbal and written communication skills.

• Strong interpersonal skills and emotional intelligence.

• Ability to multitask and remain calm under pressure.

• Professional, polite, and customer-focused attitude.

Key Competencies & Skills

• Customer relationship management

• Communication skills

• Problem-solving

• Organization and record-keeping

• Professional etiquette