Offre fiable
Customer Service Officer
Alert Microfinance Bank
Lagos, Nigeria
CDI
Publiée il y a 1 mois · Expire dans 3 semaines
Description du poste
A top employer is now accepting applications for this role.
Position Overview:
- Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner
- Resolve customer complaints and issues efficiently while maintaining company policies
- Provide accurate information about products, services, and company procedures
- Maintain and update customer records in the system
- Follow up with customers to ensure issues are fully resolved
- Escalate complex or unresolved issues to the appropriate department or supervisor
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