Customer Service Officer

A top employer is now accepting applications for this role. Position Overview: - Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner - Resolve customer complaints and issues efficiently while maintaining company policies - Provide accurate information about products, services, and company procedures - Maintain and update customer records in the system - Follow up with customers to ensure issues are fully resolved - Escalate complex or unresolved issues to the appropriate department or supervisor