Customer Service Executive [Call Center Experience] at Elvaridah

Job Summary

We are seeking a proactive and customer-centric Customer Service Executive with strong call center experience and proven social media management skills. The ideal candidate will handle inbound and outbound customer calls, manage customer enquiries across digital platforms, resolve complaints, and support the company's online engagement efforts. This role requires excellent communication skills, quick problem-solving abilities, and the ability to manage customer interactions professionally across multiple channels.

Key Responsibilities

Customer Service (Call Center Duties)

• Handle inbound and outbound calls professionally and efficiently
• Respond to customer enquiries, provide accurate information, and resolve issues promptly
• Document customer interactions, complaints, and resolutions in the CRM system
• Follow up on customer concerns to ensure satisfaction and closure
• Escalate complex issues to the appropriate departments when necessary
• Maintain service level targets including call handling time, response time, and customer satisfaction scores

Social Media & Digital Communication

• Manage customer enquiries and complaints across social media platforms
• Respond to comments, messages, and reviews in a timely and professional manner
• Assist in creating basic content (texts, captions, replies) that align with brand tone
• Collaborate with the marketing team to ensure consistent communication

General Duties

• Ensure high levels of customer satisfaction and retention
• Provide daily or weekly reports on customer service activity
• Participate in training sessions to improve service delivery
• Maintain a positive and empathetic attitude toward customers at all times

Requirements

• Minimum of 2–4 years' experience in a call center or customer service role
• Proven experience managing customer queries on social media platforms
• Strong verbal and written communication skills