Customer Service Executive at Resource Intermediaries Limited

Position Overview

The Customer Service Executive is the first point of contact for customers. This role involves attending to customer enquiries, creating awareness of available products, and managing feedback and complaints. The executive will work across multiple communication channels with the goal of achieving and maintaining customer satisfaction.

Location & Work Schedule

• Location: Akinyele, Ibadan, Nigeria
• Schedule: Monday to Friday

Key Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Respond promptly to customer enquiries via multiple channels (online chats, email, phone calls)
• Acknowledge and resolve customer complaints
• Draft professional correspondence such as emails and letters
• Answer phone calls, emails, and take messages
• Process orders, forms, applications, and requests
• Manage logistics and ensure dispatched orders are delivered
• Keep detailed records of customer interactions, transactions, comments, and complaints
• Communicate and coordinate with colleagues as necessary
• Develop feedback surveys
• Identify ways to show appreciation to loyal clients
• Provide feedback on the efficiency of the customer service process
• Ensure customer satisfaction through professional support

Requirements

• Bachelor's degree (B.Sc) minimum
• 6+ years of experience in a similar customer service role
• Age: 30-36 years
• Proficiency with Commercial phone systems, Customer Relationship Management (CRM) software, and Microsoft Office Suite (Word, Outlook, PowerPoint)
• Excellent ability to multi-task
• Fluent in English with excellent communication skills
• Strong attention to detail
• Excellent conflict management skills
• Professional maturity and intelligence