Customer Relations Officer (CRO) at Fave Consulting

Job Summary

As a Customer Relations Officer (CRO), you will be responsible for ensuring that all clients receive an outstanding and memorable experience. You will manage the spa journey effectively, including appointments and reservations, loyalty rewards, memberships, treatments, and retail operations. You will also manage social media accounts with targeted campaigns aimed at achieving membership subscriptions, business objectives, and increased spa profitability.

Key Responsibilities

• Manage client data, spa treatments, timings, appointment bookings (online and offline), loyalty rewards, and membership subscriptions on a full-time basis
• Ensure consistency of service and safety protocols, appropriate pricing, receipt issuance, accurate client form completion, and client satisfaction on every interaction
• Communicate with spa manager and spa director to ensure smooth day-to-day operations, including purchasing requirements, client requests, and feedback
• Collaborate with Spa Manager on revenue initiatives, service enhancements, incentive programs, marketing, and brand development
• Create and execute social media campaigns to increase online followership and presence, boost retail sales, and enhance client loyalty
• Manage all social media accounts (Facebook, Twitter, and Instagram), including photographing client finished treatments
• Market spa memberships with a monthly target of 10 new members
• Represent the company at trade fairs and external events within Abuja and beyond as necessary
• Manage the sister brand "Amali Cosmetics," including sales and inventory management
• Perform other duties as assigned

Requirements

• 1–3 years of hands-on experience in the beauty sector
• Ability to maintain and promote long-lasting relationships with clients