Customer Experience(Product Manager)

We are hiring a Head of Customer Experience(Product Manager) for a leading FinTech company that is transforming financial inclusion in Nigeria and across Africa. This is an in-person, mid-level management role based in Abuja, designed for a high performer who can own the customer journey end-to-end, turn feedback into strategy, and deliver excellence at every touchpoint. The Opportunity As Head of Customer Experience & Activation, you will:

• Own the Customer Journey: Design and optimize experiences across onboarding, support, and retention.

• Lead Activation: Drive adoption and engagement of products through targeted strategies.

• Champion Excellence: Build and implement customer-first service standards and feedback loops.

• Data-Driven Insights: Translate customer data into actionable strategies to boost satisfaction and loyalty.

• Inspire Teams: Lead, coach, and develop a high-performing customer success and activation unit.

Who We’re Looking For

• Proven Experience: 5+ years in customer experience, service management, or related leadership roles in fintech, tech, telecoms, or financial services.

• Customer-Centric Mindset: Passionate about delivering value and exceeding customer expectations.

• Activator & Strategist: Strong ability to design and execute activation strategies that convert and retain users.

• Leader & Builder: Experience leading teams and scaling customer-focused functions.

Why This Role Stands Out

• Impact: Shape the customer experience of a fintech changing lives across Nigeria and Africa.

• Career Growth: Mid-level today, executive path tomorrow.

• Dynamic Culture: Join a team that rewards performance and innovation.

• Competitive Rewards: Salary range ₦150,000 – ₦250,000/month plus performance-based incentives.