Customer Experience(Product Manager)

We are hiring a Head of Customer Experience(Product Manager) for a leading FinTech company that is transforming financial inclusion in Nigeria and across Africa. This is an in-person, mid-level management role based in Abuja, designed for a high performer who can own the customer journey end-to-end, turn feedback into strategy, and deliver excellence at every touchpoint. The Opportunity As Head of Customer Experience & Activation, you will: - Own the Customer Journey: Design and optimize experiences across onboarding, support, and retention. - Lead Activation: Drive adoption and engagement of products through targeted strategies. - Champion Excellence: Build and implement customer-first service standards and feedback loops. - Data-Driven Insights: Translate customer data into actionable strategies to boost satisfaction and loyalty. - Inspire Teams: Lead, coach, and develop a high-performing customer success and activation unit. Who We’re Looking For - Proven Experience: 5+ years in customer experience, service management, or related leadership roles in fintech, tech, telecoms, or financial services. - Customer-Centric Mindset: Passionate about delivering value and exceeding customer expectations. - Activator & Strategist: Strong ability to design and execute activation strategies that convert and retain users. - Leader & Builder: Experience leading teams and scaling customer-focused functions. Why This Role Stands Out - Impact: Shape the customer experience of a fintech changing lives across Nigeria and Africa. - Career Growth: Mid-level today, executive path tomorrow. - Dynamic Culture: Join a team that rewards performance and innovation. - Competitive Rewards: Salary range ₦150,000 – ₦250,000/month plus performance-based incentives.