Offre fiable

Customer Care Executive

Ruth & Roots Ltd

Lagos, Nigeria CDI

Publiée il y a 2 mois · Expire dans 3 semaines

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Description du poste

We are seeking an experienced professional for this opening. Position Overview:
  • A Customer Service Executive at Ruth and Roots acts as a liaison between the organisation and her clients, provides products/services information, answers questions; and resolves any emerging client-based problems with accuracy and efficiency.
  • The best Customer Service Executives are genuinely excited to help customers.
  • They are patient, empathetic, and passionately communicative.
  • They love to talk and understand the value of good communication skills.
  • Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.
  • The ideal candidate is someone who is social media savvy with a medical or healthcare background.
Key Responsibilities:
  • Act as the point of contact both physically and virtually between the company and her customers, guiding and recommending the best products and services for each client's needs.
  • Provide correct information about the company's products and services to prospective and new clients.
  • Ensure customers' satisfaction with products and services by resolving complaints and enquiries.
  • Follow up with customers via phone, social media or email to confirm purchase satisfaction.
  • Upselling and cross selling of products and services to customers.
  • Working with your team members and other departments to find the most effective solutions to problems.
  • Escalation of customers' concerns, complaints and feedback when necessary and appropriately.
  • Follow communication procedures, guidelines and policies.
  • Keep records of customers' interactions, confirm customers' payments and place customers' orders.
  • Ability to promote products effectively and engage customers in a friendly manner.
  • Physically able to assist customers with product inquiries.
  • Customer-focused, with a positive attitude and a passion for helping people.
  • Strong problem-solving abilities and the capacity to remain calm under pressure.
  • Detail-oriented and capable of multitasking in a busy environment.
  • Excellent communication and interpersonal skills.
  • Strong negotiation and closing abilities.
  • Ability to work independently and manage multiple priorities.
  • Proficiency in Microsoft Office and CRM systems.
Requirements:
  • Qualification is irrelevant - Candidate will be trained.
  • 0 - 3 years experience.
  • The candidate must reside in Lagos.

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